Use cases

Health/Telemedicine

In a world facing medical professional shortage, regulatory requirements and costs rising and where some regions lack health infrastructure, allowing health professionals to keep in touch with their patients and their peers can facilitate knowledge sharing and improve patient care.

 

WebRTC technology enables the development of telemedicine and e-health solutions that facilitate communication with patients and the sharing of medical data in a safe and convenient way with approved hosting for health data protection.

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Online banking customer orchestration

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In 2016, 59% of European internet users used online banking services. As costumers are turning more and more towards online banking, banks are increasingly using real-time communications to deliver a better customer experience.

 

With ApiRTC platform, banks can integrate real-time communications into websites and mobile apps to provide their customers with highly secure and premium customer services. Bank advisers can also keep track of previous interactions whatever communication channels was used, allowing them to orchestrate their customers engagement with a global consolidated view avoiding duplicated requests.

 

Whether they need to conduct a transaction, manage their account or set up an investment portfolio management, customers will be able to be advised in real-time thanks to video-based services.

Coaching

Distance coaching is a recent evolution of coaching and sports training. With the WebRTC technology a coach is able to provide a learner with training programs, advice, answers question and oversee the lessons through real-time video.

 

The development of a sport coaching solution thanks to the ApiRTC platform makes remote exchange very easy by offering real-time access to coaches, wherever they are, with high-definition video. Coach and learners can also record the sessions for later viewing.

 

This type of solution allows coaches to regularly follow the learners progress, limit travel and improve the profitability of their courses.

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Customer Service

Customer Service ApiRTC WebRTC

The traditional customer service includes several phases: the analysis of the situation and the diagnosis of the incident, complete actions that will solve it and the confirmation that it has been corrected. The success of this type of collaborative customer service often involves performing simple mechanical tasks, such as turning a button, clicking an icon, pushing a button, switching a cable, or choosing an option from a drop-down menu. These are simple tasks to show visually, but much more difficult to describe verbally.

 

The ApiRTC Platform enables the integration of real-time video interaction features into customer support tools. By integrating these features into your existing interface, you can now easily create an interactive, customized solution that delivers and exceeds the level of service expected by your customers.

Field Services

In the industrial sector, companies need field service technicians who can instantly share their data and skills. The use of collaboration tools is is particularly important as today technicians are often in mobility.

 

With ApiRTC, it's easy to integrate real-time vide and audio directly into your organization's internal support application. Thanks to this kind of integration, when technicians need additional assistance, they can call on one or more video experts, while sharing data, photos, documents and more. Using real-time video collaboration helps to improve first call resolution times, speed up troubleshooting and reduce machine downtime and experts travel.

Field Services WebRTC ApiRTC

Call Center Software

Call Center Software WebRTC ApiRTC

Contact centers are evolving. Many are increasingly focusing on social networks and multichannel solutions that are rich, flexible and compatible with all devices, browsers and OS.

 

With ApiRTC, you can turn your existing call center software into a more engaging solution. Adding advanced features such as real-time video, voice, chat, screen sharing or file sharing gives call centers the ability to offer their customers a multi-channel customer experience. Best of all, it integrates seamlessly with your existing platform and your business tools.

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